We recognise your personal information is important to you and we share concerns about how it is collected, used and shared.
We are committed to safeguarding your personal information and will always handle it securely and carefully.
This policy covers the collection, use and disclosure of personal information that may be collected by us, at any time you interact with us, including when you visit our website, purchase our products, or call customer support.
We are committed to complying with all applicable Australian privacy laws and obligations.
Why we collect information.
For a number of reasons, including:
To deliver a high level of customer support.
To deliver your order (contact, shipping, payment, etc.).
To better understand your needs.
To improve our service to you.
And, when permitted by you, to keep you informed of special offers, events and new product announcements.
Your information will remain confidential, and we will protect it by all reasonable means.
We will never share your information with outside parties, except to the extent required to successfully process and deliver your order.
And when your information is transferred to another secure source, such as a credit company, its security is safeguarded by encryption measures.
How we collect this information.
We collect it from you in a number of ways:
When you sign up as a customer or a reseller.
When you order a rocking horse through a retailer or online.
And when you register your horse for warranty.
What we collect.
The personal information we collect is mainly supplied by you when you place an order or provide feedback to us. It covers:
Our payment gateway does not provide us with, or allow us to view, any of your credit or other financial information.
Who we may share your information with.
We need to give your personal details, such as your name and address, to:
The company we engage to deliver your rocking horse.
A retailer from whom you may be purchasing a rocking horse.
Outsourced call centres, mail houses and third-party fulfilment contractors.
We may also disclose personal information to government authorities as required by law.
When your information is shared with third parties, we will ensure they undertake appropriate measures to protect your privacy.
Unsubscribing from direct marketing.
If you receive marketing offers from us but do not want to receive them in future, please email us, or click on the link to opt out.
Accessing or updating your personal information.
If you would like to do this, please email us. We prefer to receive written requests as, in many cases, this helps us verify your identity.
Our privacy policies and procedures will be reviewed from time to time and, if appropriate, updated.